About TigerRidge - Our History

How We Work

Working with TigerRidge can be a little different to some other IT consultancy companies. There are lots of reasons for this, but here are three of the most important ones.

We work with you in the way that suits you best

Whether you have your own IT staff or not, we will work with you, giving you all the help you need to get the computer network that works best for you and your organisation. We will work with you in the way that suits you best - either on a day-by-day, problem-by-problem basis where you call us in for a specific task, or on a regular support contract basis whereby we are on the end of the phone when you need us and we will visit you regularly to check things are working, perform necessary updates and fix minor issues. Whether you want to see us once a day, once a week or once in a blue moon, we are flexible enough to fit in with what suits you best.

We can also help by providing backup when your IT department is stretched - during holidays for example, or during major upgrades or reconfigurations. We can work on your site or be on the end of the phone whenever you need additional help for an out of the ordinary problem.

We recommend what you need – no more, no less. And we make it work for you.

The result? You get more done in less time. Your computers work reliably. And you’ll feel that you have control over your IT network, not it over you.

We are not swayed by marketing hype from the major manufacturers. We don’t rush to recommend the latest must-have gadget simply because it’s the latest new thing. But if that new technology could give you a real advantage over your competitors, we will be there to explain it to you and let you decide. We won’t recommend or sell you anything you don’t need. And, though we can provide almost anything you need for your IT network, we don't insist that you buy from us - if you are happy with your existing suppliers, we can just give you a list of what you need and just concentrate on installing and configuring the kit when it arrives. We are happy to work in whatever way suits you best.

We guarantee our work

We can't promise that you will never again have an IT problem if you choose TigerRidge, but we do promise that you will be satisfied with the service that we provide. We can't guarantee to solve every problem out there, but we do promise to be honest with you from the start about what can be done and what can't. If you ever have a problem with any of our services and you feel that we have not delivered the promised result, we will do whatever is necessary to fix things. And if we can't sort things out to your total satisfaction, we will refund all or part of our fee without quibble* or delay.

We want to you be happy with our services and to feel you can trust us to deliver what we promise. We understand that choosing a new IT consultant or provider can be a scary process, but we want to do all that we can to take the risks or worries away from you.

* What's the catch? There isn't one. No small print or get-out clauses - if you are not happy with any IT consultancy or development work that we do for you, tell us with 14 days and if we can't put things right to your satisfaction, we will refund our fee.
How can we afford to do this? We are passionate about our company and are proud to stand fully behind everything we sell and every piece of work that we do. Yes, we know that this means that an unscrupulous company could rip us off and claim their money back when we have done a good job for them, but we are an honest company with nice, honest customers who we love working with - and who we genuinely want to be happy. Our relationship with our customers is based on mutual respect and trust, so if a new customer did choose to rip us off, they are almost certainly not the type of customer we would want to work with long-term anyway!

Find out how we can help you, call or e-mail us today:

telephone 08452 303535 (local rate)
email sales@tigerridge.co.uk